Customer service 1

Customer Service

Shipping & Delivery
     Items under $200 Value and wieght and size acceptable to the Post Office
US Domestic shipments are sent by USPS (United States Post Office)
     - Flat rate Priority boxes are used where possible
     - Priority is used for shipment in excess of 500 miles
     - items over $200 are insured for full valve
Canadian Shipments are sent Canada Post
Internationa shipments are sent USPS (United States Post Office)
Most items are shipped within 3 days of ordering

 Items over $200 Value and under 130lbs in weight\ or not shippable by mail

          Are shipped UPS (United Parcel Service)

          All shipments are insured - cannot ship to PO BOX

           Items over 130lbs toatal weight are shipped by freight carrier (each quoted per shipment)

           Items are drained, crated and insured for shipment.

           Larger items or items that have to be removed from vehicles may take up to five days to ship.

Privacy & Security
We do not recieve any financial data - it all goes through our payment gateway providor. We maintain the shipping and delivery info (because we have to). We only contact you to keep you uptodate on your order, verify delivery or fitment information of the part ordered or to update delivery status and return or refund updates. We do not contact anyone through their e-mail or phone unless they request to be on our mailing list and even then - we do not send out news letters that often. We do not share any data with anyone except our shipper and gateway providor. So if you order from us - no one should ever bother you as a result. You just get a good part for a fair price.
Returns & Replacements
We work very dilegently to make sure evrything is as described. We may contact you to verify the year make and model of your car or the fitment. If the item is what you ordered but does not work for you - you may return it within 15 days of our shipping it.. Contact us for return address instructions. You will be responsible for return shipping and a re-stocking fee may apply. We do not accept retuns on any electronic item, So if it plugs in - it is a final sale as vehicles may devlop shorts that will damage perfectly good parts. On the rare occassion that we send you the incorrect item - please return it for a full refund.
Ordering
Feel free to contact us by phone or e-mail to ask any questions about the parts you want to order. Payment is processed by our website payment gateway. Shipping us usually 3 days or less on most items.
Payment, Pricing & Promotions
Pay with PayPal, Credit card or contact us for alternative payment method or pick-up.
Viewing Orders
If you create a profile on our system - you can log on to view the progress of your order.
Updating Account Information
Log in to your user account and select the "Edit Account Information" toggle.